FAQ (Frequently Asked Questions)
All orders must be done online via our secured storefront and each client must register per online instructions. If shipment is to be delivered to address other than registered user or purchaser than it is the responsibility of the purchaser and not PS I Luv U to correctly supply all the pertinent delivery information.
Please refer to initial product order page to provide personal note which will accompany your gift, this service is provided as a free courtesy by PS I Luv UJ
We offer promotional codes, “Promo Codes” for certain promotional orders. Please refer to the Promo code box on the product page in Storefront if this appliesJ
We accept Visa, American Express, Discover, MasterCard and Payment via PayPal account through our automated online system. All personal information will be kept confidential and we proudly utilize the services of Geotrust for your credit protection and verification. No personal checks, money orders or phone or fax orders will be accepted.
Order processing and shipping:
All orders will be processed as quickly as possible. Please allow 24-48 hours for orders to be processed. Shipping will occur once processing has been completed. All shipping timeframes are estimates and are out of the control of PS I Luv U.
Friday, weekend and holiday orders will be processed on the next available business day, please account for this additional processing time with the estimated shipping time schedule for your anticipated delivery.
IMPORTANT: ALL ORDERS ARE PROCESSED IN 1 - 2 BUSINESS DAYS.
UPS Ground estimated delivery: please allow 3-4 days post processing.
UPS Second Day Air estimated delivery; please allow 2-3 days post processing.
*Please note: All apparel will be shipped via USPS (United States Postal Service)
PLEASE NOTE: Time in transit (below) is an estimation of shipping times. Arrival dates should be estimated from the day that the order is processed (1 - 2 business days), NOT when the order is placed. Please take this into account when planning your shipping options. Thanks!
All orders involving shipping to military addresses must be clearly defined in your order with the appropriate APO address and accompanying information. PS I Luv U is not responsible for shipments to PO or APO addresses, but will make every effort to have the products delivered as ordered. Please also note that military orders to deployed enlisted personal have no guarantee of scheduled timed delivery as this out of the control of PS I Luv U.
APO, FPO & PO Box Shipping
Please note: Shipping of Gifts to Military addresses must choose USPS option Parcel Post @ $22.95
We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:
- AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
- AP (Armed Forces Pacific) 96XXX
- AA (Armed Forces Atlantic) 34XXX
Standardized APO/ FPO shipping
As of February 1, 2011 all APO and FPO shipping will be standardized to the following prices:
- All APO/FPO, AP/AA/AE shipments $22.95
Please remember however not all gifts are available to ship to APO and FPO destinations and we do not offer claim service of any kind. Gifts which come boxed in a box size larger than 18x16x12 are not available for shipping via USPS. You ship these gifts at your own risk. Also, please remember all USPS shipments do take 1-2 extra days to ship out and do not fall under our standard shipping guidelines.
PO Box Destinations
PS I Luv U does ship to all PO Box destinations. However, all USPS shipments do take 1-2 extra days to ship out and do not fall under our standard shipping guidelines
Alaska and Hawaii - Please add $15.50 to the standard ground prices for ground shipping to Alaska and Hawaii.(Excluding Fruit, and Cookies)
Please add $24.50 to the 2nd day air) prices for expedited shipping to Alaska & Hawaii. (Excluding Fruit and Cookies)
All APO, FPO, PO Boxes and Canadian shipments ship via the USPS. Fruit and Cookies are not available for shipping to PO boxes, FPO, APO, or Canadian shipments.
Standard shipping and delivery days are Monday-Friday.
Late Delivery & Service Guarantee Refunds: In the event a carrier delivers a gift late, Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number; incorrect zip codes or any other information supplied which is not accurate. In addition carriers do not offer refunds involving but not limited to the following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of aircrafts or other equipment failures and several additional issues. Please request a copy of the Carriers Terms & Conditions for a complete listing.
Currently PS I Luv U will ship to the continental United States and to Canadian addresses, please see the shipping calculator upon checkout in our storefront. Military addresses will also be processed as described. No current other international addresses can be processed at this time.
PS I Luv U's General Customer Service policy will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. PS I Luv U guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same "family" of products at all times.)
Copyright & Trademark:
Copyright & Trademark Notice PS I Luv U images are under copyright and are exclusively designed by PS I Luv U. PS I Luv U images may not be copied or used without the explicit authorization of PS I Luv U. The PS I Luv U designs may not be copied or re-created by you at any time. PS I Luv U will pursue all legal avenues available when our copyrights are broken and or our designs are copied and re-created fraudulently. Gift Basket designs are considered original works of art under Trademark laws and may not be copied by other designers without legal repercussions.
Please note: (Refunds, returns or exchanges)
Due to the custom nature of our unique products that there will be no refunds, exchanges or returns.
All orders must be complete with the correct address, city, state and zip. PS I Luv U will not be responsible for a gift being miss-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.
A $12.50 Fee will be added to your bill on ground shipments and a $15.00 fee on air shipments when a bad address is supplied and the carrier needs to make an address correction or when a suite number / apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
Claims or requests for refunds on gifts returned due to a bad address will not honored.
Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.
Returns In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to PS I Luv U and any address correction fees.
PS I Luv U will make every effort to fill each order exactly as specified on the content listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time PS I Luv U will notify members via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.
Right to Modify PS I Luv U retains the right to modify this agreement at any time.
Copyright © 2011 PSILUVU. All Rights Reserved.